Privacy Policy

Last Updated: May 1, 2026

1. Introduction

EfieOnline ("EfieOnline", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the EfieOnline website, mobile applications, and related services (collectively, the "Platform"). By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:
2.1 Personal Information When you create an account, contact us, or use our services, we may collect:

• Full name

• Email address

• Phone number

• Profile photograph

• Company name

• Business registration details

• Postal address

• Identification documents (where verification is required)

2.2 Property Listing Information When creating property listings, we may collect:

• Property descriptions

• Property location details

• Property photographs and videos

• Pricing information

• Property features and specifications

• Ownership or authorization documentation

2.3 Transaction Information When you purchase premium services, we may collect:

• Payment amount

• Transaction reference numbers

• Subscription details

• Billing information For security reasons, EfieOnline does not store complete debit or credit card details.
Payments are processed through trusted third-party payment providers.

2.4 Device and Technical Information
We automatically collect certain information including:

• IP address Browser type

• Device type

• Operating system

• Mobile device identifiers

• Application version

• Language preferences

• Date and time of access

2.5 Location Information
With your permission, we may collect:
GPS location
Approximate location based on IP address
Location data may be used to:

• Display nearby properties

• Improve search results

• Enhance user experience

• Prevent fraud and abuse You may disable location services through your device settings.

2.6 Communications We collect information from communications including:

• Customer support inquiries

• Feedback submissions

• Messages sent through the Platform

• Survey responses

3. How We Use Your Information

We use information to:

• Create and manage accounts

• Verify user identities

• Publish property listings

• Facilitate communication between users

• Process payments

• Provide customer support

• Improve platform functionality

• Personalize user experiences

• Detect fraud and security threats

• Enforce our Terms and Conditions

• Comply with legal obligations

4. Marketing Communications

We may use your information to send:

• Property alerts

• Listing performance updates

• Promotional offers

• Newsletters

• Product updates You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or contacting us. Transactional and security-related communications may still be sent.

5. Cookies and Tracking Technologies

EfieOnline uses cookies and similar technologies to:

• Remember user preferences

• Improve website functionality

• Analyze traffic patterns

• Measure advertising effectiveness

• Enhance security Types of cookies we may use include:

Essential Cookies
Required for Platform operation.

Analytics Cookies
Help us understand Platform usage.

Functional Cookies
Remember settings and preferences.

Advertising Cookies
Support relevant marketing and promotions.
Users may manage cookie preferences through browser settings.

6. Sharing of Information

We do not sell personal information.
We may share information with:

• Service Providers
Including:

• Hosting providers

• Payment processors

• Analytics providers

• Customer support tools

• Security service providers
These providers are authorized to use information only as necessary to provide services.

Legal Authorities
We may disclose information when required to:

• Comply with laws

• Respond to court orders

• Protect legal rights

• Prevent fraud

• Protect users and public safety

• Business Transfers
If EfieOnline undergoes a merger, acquisition, restructuring, or sale, user information may be transferred as part of the transaction.

7. User Generated Content

Information included in public listings may be visible to other users. Examples include:

• Property descriptions

• Property images

• Contact information provided in listings

• Agent profiles
Users should carefully consider what information they choose to publish.

8. Data Retention

We retain information for as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

• Maintain business records
When information is no longer required, it is securely deleted or anonymised.

9. Data Security

We implement reasonable technical and organisational measures to protect information, including:

• Secure server infrastructure

• Encryption technologies

• Access controls

• Security monitoring

• Regular system updates
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of information

• Object to certain processing activities

• Restrict processing

• Withdraw consent where applicable

• Request a copy of your information
Requests may be submitted through the contact information below.